Shanghai Zaiqi Bio-Tech Co,. Ltd., established in year 2004, is an innovative company specialized in R&D and manufacturing of active pharmaceutical intermediates, active pharmaceutical ingredients (API), specific auxiliaries and fine chemicals. Our newly built and well equipped R&D center covers an area of 2020 sqm and is capable of offering catalog products, custom contract service from g up to 20 kgs, process development and optimization. For large quantity product, our joint-ventured plant in Liaoning Province can scale up production to mt with various volume facilities. Both Shanghai R&D center and Liaoning plant have ISO9001 certified and have an in-built quality management system in every single stage of enterprise daily operation, from research to manufacturing, from QC to logistics.
Since the very first day of establishment, we keep in mind that trust is the basis of building and nurturing business relationship. Therefore, it is our working style and practice that being honest toward customers and keeping customers informed with progress updates on regular basis.
How can Shanghai Zaiqi ensure security of IP (Intellectual property)?
During the past decade, we have established business relationship with hundreds of customers in domestic and overseas market on both exclusive and non-exclusive contract levels.
For exclusive contract, two set of NDA (non-disclosure agreement),one set signed by customers and our company, one set signed by all project related techniciansand our company, are required prior to the start of contract service.
In addition, company has implemented a range of measures in protecting confidential information and IP in daily operation.
Training inhow to handle confidential information;
Detailed regulation in handling and protection of confidential information indicated employee handbook;
Non-disclosure fees are inclusive in employees’ salary;
Last but not least, we are proud that our layoff rate of R&D employees are at a low level of 10% during the past two years.
Does Shanghai Zaiqi has custom research service (CRS)?
As an innovative small-sized technical company, actually CRS is thecornerstone and an essential part of company business development. Around half of chemicals in our product library are accumulated from CRSprojects.CRS keeps us staying in the frontier of this highly innovative and highly competitive industry.
Does Shanghai Zaiqi has custom manufacturing service (CMS)?
With the existing production capability of our manufacturing plant in Fuxin, Shanghai Zaiqi is capable to do process development and optimization and production scale-up to hundreds of kgsand multi tons on non-GMP basis at a competitive market price. The Fuxin manufacturing plant is ISO9001 approved and can offer a completed set of quality documents and records.
What documents can Shanghai Zaiqi offer in logistic and delivery?
Per our SOP and customer’s specific requirements, we can offer the following logistic and production documents:
-- Certificate of Analysis (COA);
-- Shipping documents including invoices, packing list, AWB/BL;
-- *Spectra and Method of Analysis (MOA);
-- *Route of Synthesis (ROS);
-- *Batch record;
-- *Stability data;
Note: marked with asterisks are provided on customer’s demand.
What’s Shanghai Zaiqi’s regular shipping model and how long does it take for product warehouse-out?
Our regular shipping model is by air, TNT economy service but we can also use DHL and FedEx if customers have their own accounts. For large quantity, we ship goods by sea.
It normally takes around 5-7 working days after goods are produced to go through the product warehouse-out procedure, including application of Certificate of Safe Transport of chemicals, warehouse-out inspection, making logistic and shipping documents and booking flights.
What’s Shanghai Zaiqi’s quality policy?
With advantage of Quality Management System ISO9001 which was taken into effective since early 2016, we strictly conform to SOP in daily operation of the whole company, from purchasing to administration, from R&D to logistics. After one year’s implement, we benefit a lot in terms of traceability. We found we progress a lot in internal management and work effectiveness.
How do you handle customer complaints?
CAPA (Corrective and Preventive Action) is a crucial part of SOP. We treat each customer’s complaint as an opportunity to improve ourselves by correction and prevention. We have a completed set of CAPA forming and handling procedure in all related parties aiming at minimizing lost and re-occurrence rate while maximizing “lesson effect” internally.